INETO REAL ESTATE SERVICES

Privacy Policy

Effective Date: Jan 1 2020

INETO Real Estate Services (“INETO,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our property management services in The Woodlands, Texas and the greater Houston area.

1. Information We Collect

Personal Information

We collect personal information necessary to provide our property management services, including:

  • Contact information (name, email address, phone number, mailing address)
  • Property information (addresses, lease terms, rental payment history)
  • Financial information (bank account details for rent payments, payment history)
  • Tenant application information (employment verification, references, background check authorization)
  • Maintenance requests and service history
  • Communications with our staff

Automated Information

When you visit our website, we may automatically collect certain information such as IP address, browser type, operating system, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide property management services, including tenant screening, lease administration, rent collection, and property maintenance coordination
  • To communicate with property owners and tenants regarding property matters, payments, maintenance, and service requests
  • To process rental payments and maintain accurate financial records
  • To comply with legal and regulatory requirements, including fair housing laws and tax reporting
  • To improve our services and customer experience
  • To send service-related notifications and updates

3. Information Sharing and Disclosure

We do not sell or share your personal information with outside companies for their marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business, such as background check companies, maintenance contractors, legal professionals, and accounting firms. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
  • Property Owners: When managing rental properties, we share relevant tenant information with property owners as necessary to fulfill our property management obligations.
  • Legal Requirements: We may disclose information when required by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Tenant and property management records are typically retained for seven years following the end of a tenancy or property management relationship, in accordance with applicable legal and tax requirements.

6. Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal retention requirements
  • Opt out of marketing communications (though we may still send service-related messages)

To exercise these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

INETO Real Estate Services

2002 Timberloch Pl Suite 200

The Woodlands, Texas 77380

Greater Houston Area

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.